Privacy Policy

Last Updated: April 11, 2026

1. Introduction

Welcome to DBTalker ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and share your data when you use our website, services, and software, including our AI website chatbot services, server monitoring tools, and related applications (collectively, the "Services").

2. Information We Collect

We collect information that you voluntarily provide to us when you register on our Services, express an interest in obtaining information about us, or otherwise contact us. This includes:

  • Personal Information: Name, email address, contact preferences, and payment information (processed securely via third-party providers like Razorpay).
  • Service Data: Data related to your servers (CPU, RAM, disk usage, etc.) when you install our monitoring agents.
  • Website Data: Content from your website that you authorize us to ingest or crawl in order to train and operate your custom AI chatbots.
  • Chat Transcripts: Conversations and interactions between your website visitors and the AI chatbot instance deployed on your site.

We also automatically collect certain information when you visit our Services, including:

  • Usage Information: How you interact with our platform, pages visited, and features used. We use PostHog for analytics to help us improve our product.
  • Device Information: IP address, browser characteristics, operating system, and language preferences.

3. How We Use Your Information

We process your information for a variety of legitimate business purposes, including to:

  • Provide, operate, and maintain our Services.
  • Process transactions and send related information (confirmations, invoices).
  • Train and run your custom AI chatbot models based on your website's data.
  • Monitor server health and send you relevant operational alerts and email notifications.
  • Send administrative information, such as updates to our terms or policies.
  • Respond to customer service requests and provide support.
  • Analyze usage trends and improve our overall user experience.

4. Sharing and Disclosure

We do not sell your personal information. We may share data with third-party vendors, service providers, or agents who perform services for us, including:

  • Cloud hosting and AI infrastructure providers (e.g., OVH, AWS, OpenAI, Anthropic) necessary to run the AI chatbots and host the application.
  • Payment processors (e.g., Razorpay) to handle billing.
  • Analytics tools (e.g., PostHog) to understand user behavior.
  • Email service providers to deliver transactional and marketing emails.

5. Data Security

We use appropriate technical and organizational measures to protect the personal information that we collect and process. However, despite our safeguards, no internet transmission is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

6. Your Privacy Rights

Depending on your location, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request to our support team.

7. Contact Us

If you have questions or comments about this privacy policy, you may contact us primarily through our Contact page or by emailing support@dbtalker.com.