Your Privacy Matters to Us

1. Information We Collect

Personal Information

When you create an account with DBTalker, we collect:

• Account Information: Name, email address, and password
• Billing Information: Payment details processed securely through Razorpay
• Profile Information: Optional Gemini API key for free plan users

Platform Data

To provide our AI-powered query service, we collect:

• Database Schema: Table names, column names, and data types (no actual data)
• Platform Information: Store URLs and connection details
• Query History: Natural language queries and generated SQL for your reference

Usage Information

We automatically collect certain information about your use of our service:

• Log Data: IP addresses, browser type, and access times
• Usage Metrics: Query frequency, response times, and feature usage
• Device Information: Operating system and device identifiers

2. How We Use Your Information

Service Provision

• Generate SQL queries from your natural language questions
• Maintain your query history and platform connections
• Process payments and manage your subscription
• Provide customer support and technical assistance

Service Improvement

• Analyze usage patterns to improve our AI models
• Develop new features and enhance existing functionality
• Monitor system performance and security

Communication

• Send important service updates and security notifications
• Respond to your inquiries and support requests
• Share product updates and new features (with your consent)

3. Data Security and Protection

Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Regular security audits and vulnerability assessments
• Secure Infrastructure: Hosted on secure, compliant cloud infrastructure

Data Isolation

Your data is completely isolated from other users:

• Each user's data is stored separately with unique identifiers
• Database schemas are never shared between users
• Query results are only accessible to the originating user

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following limited circumstances:

Service Providers

• Payment Processing: Razorpay for secure payment processing
• AI Services: Google Gemini API for natural language processing
• Infrastructure: Cloud hosting providers for secure data storage

Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats

5. Data Retention

We retain your information for as long as necessary to provide our services:

• Account Data: Retained while your account is active
• Query History: Retained for 2 years or until account deletion
• Billing Records: Retained for 7 years for tax and legal compliance
• Log Data: Retained for 90 days for security and performance monitoring

6. Your Rights and Choices

Account Management

• Access: View and download your personal data
• Update: Modify your account information at any time
• Delete: Request deletion of your account and associated data
• Export: Export your query history and platform configurations

Communication Preferences

• Opt out of marketing communications
• Choose notification preferences
• Control email frequency and content

7. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze usage patterns
• Improve service performance

You can control cookie settings through your browser preferences. See our Cookie Policy for more details.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Standard contractual clauses for data transfers
• Adequacy decisions where applicable
• Certification under recognized privacy frameworks

9. Children's Privacy

DBTalker is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice in our application

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: contact@dbtalker.com
• Address: DBTalker Privacy Team