Our Legal Agreement

1. Acceptance of Terms

By accessing or using DBTalker ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

DBTalker is an AI-powered platform that enables users to query their e-commerce databases using natural language. Our service:

• Converts natural language questions into SQL queries
• Executes queries securely on your connected platforms
• Provides natural language responses to your data questions
• Maintains query history for your reference
• Offers embeddable chat widgets for your platforms

3. User Accounts

Account Creation

To use certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

Account Termination

You may terminate your account at any time. We may terminate or suspend your account if you violate these Terms.

4. Subscription Plans and Billing

Plan Types

• Free Plan: Limited queries with user-provided API key
• Starter Plan: 500 queries/month with included API access
• Growth Plan: 2,000 queries/month with advanced features
• Enterprise Plan: Unlimited queries with custom features

Billing Terms

• Subscription fees are billed monthly in advance
• All fees are non-refundable except as required by law
• We may change pricing with 30 days' notice
• Failed payments may result in service suspension
• You're responsible for all applicable taxes

Query Limits

Each plan includes specific query limits. Exceeding these limits may result in:

• Temporary service suspension
• Automatic plan upgrade (with your consent)
• Additional usage charges

5. Acceptable Use Policy

Permitted Uses

You may use DBTalker to:

• Query your own e-commerce databases
• Generate business insights from your data
• Embed our widget on your platforms
• Share access with authorized team members

Prohibited Uses

You may not use DBTalker to:

• Access databases you don't own or have permission to query
• Attempt to reverse engineer our AI models
• Violate any applicable laws or regulations
• Interfere with or disrupt the Service
• Use the Service for illegal or harmful activities
• Share your account credentials with unauthorized parties
• Attempt to bypass usage limits or security measures

6. Data and Privacy

Your Data

• You retain ownership of all your data
• We only access database schemas, not actual data
• Query results are processed temporarily and not stored permanently
• You're responsible for ensuring you have rights to query connected databases

Data Security

• We implement industry-standard security measures
• All data transmission is encrypted
• We regularly audit our security practices
• You should also implement appropriate security measures

7. Intellectual Property

Our Rights

DBTalker and its original content, features, and functionality are owned by us and are protected by international copyright, trademark, and other intellectual property laws.

Your Rights

• You retain ownership of your data and queries
• You grant us a limited license to process your data to provide the Service
• You may use our Service in accordance with these Terms

Feedback

Any feedback, suggestions, or improvements you provide may be used by us without compensation or attribution.

8. Service Availability

Uptime

We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service. Planned maintenance will be announced in advance when possible.

Service Modifications

We may modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

9. Third-Party Services

Our Service integrates with third-party services including:

• Google Gemini: For AI-powered natural language processing
• Razorpay: For payment processing
• E-commerce Platforms: Magento, WordPress, Shopify

Your use of these services is subject to their respective terms and conditions.

10. Disclaimers and Limitations

Service Disclaimer

The Service is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to:

• Merchantability and fitness for a particular purpose
• Accuracy or completeness of query results
• Uninterrupted or error-free operation
• Security of data transmission

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or business interruption
• Cost of substitute services
• Any damages arising from use of the Service

11. Indemnification

You agree to indemnify and hold harmless DBTalker and its affiliates from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your data or content

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

Any disputes arising under these Terms shall be resolved through binding arbitration in [Your Jurisdiction].

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by:

• Posting updated Terms on our website
• Sending email notifications to registered users
• Displaying prominent notices in our application

Continued use of the Service after changes constitutes acceptance of the new Terms.

14. Contact Information

If you have any questions about these Terms, please contact us:

• Email: contact@dbtalker.com
• Address: DBTalker Legal Team